Frequently Asked Questions

We are dedicated to giving you the finest service attainable. Please let us know if you have any recommendations for how to make our service better.

What distinguishes a bank account from a Kallet digital wallet?

The Financial Services Compensation Scheme (FSCS) or any protection programme that you would receive with a bank account does not apply to your money, which is safe and secure. A loan or overdraft are not available. No interest will be paid to you. Kallet is a digital wallet and not a bank. Banking services are provided by our partner banks who are duly licensed by the CBN and member of NDIC

How is my money protected?

We keep your funds in reputable financial institutions, keeping them apart from our own accounts and out of our partners' reach during regular company operations.

Are money transfer through your platform safe?

Yes! We are always working to secure your money and account from even the most sophisticated fraud.

Are my data protected?

We are dedicated to protecting your personal information and we're open about how we gather, use, and store it.

What IDs can I signup with on Kallet?

We've made it easy to signup with your local identity cards, driver's license or international passports. To avoid impersonation and to keep you secure, it's crucial to sign up using your ID.

What are your exchange rates?

Our goal is to provide the most equitable exchange rates. The exchange rates are always somewhat less favourable than those in the market at the moment you buy or sell foreign currency using your local currency.

How many virtual cards can I create?

You can create multiple virtual card per account.

Do these cards work with Apple, Amazon, Netflix, and other services?

Yes, they are functional everywhere except on pornographic and illicit activity websites.

Which countries are allowed to withdraw money directly to their bank account using Kallet wallet ?

Currently, money can only be withdraw from your Kallet account to any Nigerian and Malaysia bank account. While for other countries we use PayPal. But we are working on including other countries to be able to withdraw direct to their bank account.

What is the withdrawal fee?

We charge a fixed fee of $2 plus 2% at the time of withdrawal. This is deducted from the amount of money you are attempting to withdraw.

Chargeback & Dispute?

Please double-check the website or online platform you plan to use Kallet's virtual dollar card on. We would not be held accountable and we do not process chargeback or disputes. if doing so is likely to put Kallet, other customers of Kallet, other parties, or oneself at danger of complaints, disputes, reversals, chargebacks, or other liabilities (directly or indirectly). Please take notice.